Blissful Cleaners LLC – Client Policies
To provide the highest level of service and maintain transparency, Blissful Cleaners LLC has established the following policies. By engaging our services, clients agree to adhere to these terms and conditions.
1. Professional Standards
1.1 Fully Insured and Bonded
Blissful Cleaners LLC is a professional cleaning service that prioritizes client security and peace of mind. We are fully insured and bonded, ensuring that your property is always protected while in our care.
1.2 Trained Professionals
Our team members are rigorously trained to deliver exceptional cleaning services. We uphold professionalism in every aspect of our work, from punctuality to the quality of results.
2. Employment Policies
2.1 Employee Status
All cleaning technicians are direct employees of Blissful Cleaners LLC. This means that we handle all payroll taxes and workers’ compensation insurance, ensuring compliance with legal standards and safeguarding our staff.
2.2 Uniforms and Identification
To maintain professionalism and ensure your peace of mind, all team members arrive in company uniforms and carry ID badges for verification.
3. Equipment and Supplies
3.1 Eco-Friendly Cleaning Products
We use environmentally friendly, non-toxic cleaning products that are safe for you, your family, and your pets.
3.2 Company-Provided Equipment
Our team provides all necessary equipment and supplies, eliminating the need for clients to provide any cleaning tools or products.
4. Cleaning Team Structure
4.1 Team Composition
Our teams typically consist of two to three professionally trained technicians. Every team includes a designated leader who oversees the service to ensure consistency, quality, and efficiency.
4.2 On-Site Conduct
Our staff are prohibited from smoking, eating, or engaging in any unprofessional behavior while on your property.
5. Service Guarantee
5.1 Commitment to Quality
We guarantee consistent, high-quality cleaning services. Our team inspects their work before leaving your property to ensure it meets our standards.
5.2 Issue Resolution
If you notice an oversight, please report it to us within 24 hours of service completion. We will promptly return to address the issue. Requests made after this period will be included in your next scheduled cleaning. Refunds are not provided.
6. Scheduling and Cancellations
6.1 Advance Notice for Changes
Clients must notify us of schedule changes or cancellations at least two (2) days in advance.
6.2 Late Cancellation Fee
Cancellations made with less than two (2) days’ notice will incur a fee equal to 50% of the scheduled service cost.
6.3 Permanent Cancellations
For permanent discontinuation of services, we request two (2) weeks’ notice to allow for schedule adjustments.
7. Accessibility
7.1 Home Access Requirements
Please ensure our team has access to your property during scheduled service times. This may include deactivating security alarms or providing keys or entry codes.
7.2 Missed Access Fee
If our team cannot access your home (e.g., due to locked doors, alarm activation, or refusal of entry), a fee equal to 50% of the scheduled service cost will apply.
8. Safety and Compliance
8.1 OSHA Compliance
To ensure safety, our technicians only use company-provided ladders and are required to wear shoes at all times, even indoors.
8.2 Valuable and Fragile Items
Please secure valuable, irreplaceable, or fragile items before our team arrives. While we take the utmost care, Blissful Cleaners LLC is not liable for damage to unsecured items.
9. Referral Program
Clients receive a $35 discount on their next cleaning service for every new client they refer to us. The discount applies after the referred client completes their first cleaning.
10. Customized Cleaning Plans
10.1 Initial Consultation
During our initial walk-through, we will evaluate your property, discuss your priorities, and develop a customized cleaning plan tailored to your needs.
10.2 Adjustments to the Plan
If you wish to modify your cleaning plan, please provide at least four (4) days’ notice so we can adjust our schedule and billing accordingly.
10.3 Last-Minute Requests
While we strive to accommodate your needs, last-minute changes may not always be feasible due to scheduling constraints.
11. Payment Policies
11.1 Payment Upon Completion
Full payment is required upon completion of each service.
11.2 Outstanding Balances
Unpaid balances must be settled before the next scheduled service. Failure to pay may result in service suspension.
11.3 Returned Checks
A $30 fee will apply for any returned checks.
12. Preparation for Cleaning
12.1 Decluttering
Clients are encouraged to remove clutter (e.g., toys, clothing, or personal items) to allow our team to work efficiently.
12.2 Additional Time for Organizing
If our team needs to organize items before cleaning, additional charges for the extra time will apply.
13. Pet and Child Safety
13.1 Children
Children must be supervised during cleaning visits to ensure their safety and avoid disruptions.
13.2 Pets
Please secure pets that may pose a danger to our staff. We do not clean pet waste as part of our services.
14. Damages and Liability
14.1 Pre-Existing Conditions
Blissful Cleaners LLC is not responsible for damage caused by faulty or improper installations. Please notify us of any items requiring special attention.
14.2 Accidental Damages
In the unlikely event of accidental damage caused by our team, please notify us within two (2) days of service. Claims made after this period may not qualify for resolution.
15. Annual Fee Adjustments
To account for rising operational costs, we may adjust cleaning fees annually. Clients will be notified well in advance of any changes.
16. Non-Solicitation Agreement
To protect our investment in staff training and development, clients agree not to hire Blissful Cleaners LLC employees directly. A fee of $2,500 will apply for violations within three (3) years of the employee’s departure from Blissful Cleaners LLC.
Feedback and Suggestions
Your feedback is invaluable to us. Please visit our website [insert website] to complete a performance evaluation or contact our management team directly at kasongoisabelle40@gmail.com | (706) 325-8190. We are committed to continuously improving our services and value your input.